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Search results for “Customer Intelligence”
3 payment-related trends to watch out from China
06/03/2019
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5:55:08 PM
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Technologies unlocking more sales channels, AI and simpler authentication are expected to drive interesting initiatives in this arena.
Data optimization – a journey that is all about preparedness and diligence
04/10/2019
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9:48:37 AM
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Capitalizing on various sources of data is imperative, and for this, an organization has to plan in a meticulous way. As it turns out, China Eastern is reaping rewards after two years of planning, and is continuously refining its initiative with relevant people, data platform, data governance etc.
Flight Centre invests in Jay Walker’s biz travel company Upside
04/09/2019
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5:28:38 PM
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According to Flight Centre, there’s lots of different solutions out there and sometimes a JV works better than an acquisition.
Why does the financial community not value digital innovation at airlines?
03/21/2019
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5:15:25 PM
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According to recently published research in HBR, financial markets reward “growth” companies for investment in digital technology, but actively punish more mature, steadily profitable firms for the same.
The CRM data warehouse
03/26/2019
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4:45:12 PM
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The PMS provides information like recency, frequency, and monetary value, but never about guest preferences, demographics, or what they do when they’re not staying at that particular hotel.
Airbnb’s OYO investment could be its ticket to the East
04/04/2019
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6:08:31 PM
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Airbnb needs allies in China and this investment creates a soft alignment with Softbank.
$130 billion market on the horizon as in-flight net heralds digital era in civil aviation
04/02/2019
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10:40:56 AM
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Less than 10% of their total fleet, are equipped with Wi-Fi, a contrast to about 70% in the United States and 50% in Europe, but indicating enormous growth potential.
Flight Centre steps up investments in AI-powered chatbot solutions
03/14/2019
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12:39:42 PM
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The two additions enhance the initiative’s portfolio in areas such as mobile and AI and increase the Lab programme’s footprint at its technology development hubs in Barcelona and Bangkok.
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